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Add columns to Deleted and Suspended ticket views

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Renaud Croix

Most Engaged Newbie of the Year - 2021

Publicado 05 ago 2021

Hello,

I woud like to add "Requester" column in the Suspended and Deleted ticket views.
How to do it ?

Thank you

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    Beau P.

    Zendesk Customer Care

    Hello Renaud,

    The Deleted and Suspended ticket views are not customizable in this manner; you cannot add or modify the displayed columns for either. You will note, however, that the Suspended view does include a Sender column that will indicate the email address of the sending party. You would have to recover a deleted ticket in order to view details beyond the default column information displayed in the Deleted view.

    Beau | Customer Advocate

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