We're on the Enterprise plan.
I'm trying define separate Roles for each department in our organization. Right now, we have any user who doesn't need an Agent license set up as a Light agent, but I would like to have specific Roles set up with specific permissions (with as little access possible) for each department/group.
However, it seems that for any custom role I set up, each user I add to the Role consumes a license.
So my question is: does any custom Role mean that it is an Agent and will consume a license?
Alternate way of asking: Is Light Agent the only Staff role that does not require a license?
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