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Search query for All tickets with status On-Hold and no Due Date set

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Falko Sieverding

Publicado 08 feb 2021

I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set.

Those do not work

status:hold due_date:NULL
or
status:hold due_date:-
or
status:hold due_date:

0

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    Hubert C

    Hello Falko!

    I reviewed this article Using Zendesk Support advanced search and it specified the following in the " Searching by date and time " section:

    "Date property keywords - created, updated, solved, and due date) can be combined with search operators to return data from a specific date, before a certain date, and after a certain date."

    Since our system needs a certain date to create a parameter for the search, this functionality is not available. I will gladly mark this as product feedback so our product team can review this for future release.

    Hubert C | Customer Advocate

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