I'm trying to create an app that hits one of our external databases, and from it get information that is not in Zendesk, like each name of a location attached to a single organization, and then pass that information into a custom field, a drop-down menu so that agents can select the appropriate location.
I found some details on how to do this using a text custom field but not a drop-down menu one.
XXXX1 = text custom field
Thanks for your help.
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