/account/settings.json mostly unmodifiable

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T.J. (ZenBros)

Publicado 17 ago 2021

Most of the data inside of account settings is unmodifiable via API, which is the opposite of what is stated within the API reference.  Is this known?
 
Response when attempting to update settings:
 
X-Zendesk-API-Warn: Removed Params: Unpermitted parameter keys: '["settings.apps.use", "settings.apps.create_private", "settings.apps.create_public", "settings.apps", "settings.tickets.collaboration", "settings.tickets.agent_collision", "settings.tickets.maximum_personal_views_to_list", "settings.tickets.status_hold", "settings.tickets.rich_text_comments", "settings.tickets.assign_tickets_upon_solve", "settings.tickets.allow_group_reset", "settings.tickets.using_skill_based_routing", "settings.chat.enabled", "settings.chat.integrated", "settings.chat.available", "settings.chat.maximum_request_count", "settings.chat.welcome_message", "settings.chat", "settings.voice.enabled", "settings.voice.logging", "settings.voice.outbound_enabled", "settings.voice.agent_confirmation_when_forwarding", "settings.voice.agent_wrap_up_after_calls", "settings.voice.maximum_queue_size", "settings.voice.maximum_queue_wait_time", "settings.voice.only_during_business_hours", "settings.voice.recordings_public", "settings.voice.uk_mobile_forwarding", "settings.voice", "settings.twitter.shorten_url", "settings.twitter", "settings.user.time_zone_selection", "settings.user.language_selection", "settings.user.multiple_organizations", "settings.screencast.enabled_for_tickets", "settings.screencast.host", "settings.screencast.tickets_recorder_id", "settings.screencast", "settings.gooddata_advanced_analytics.enabled", "settings.gooddata_advanced_analytics", "settings.statistics.forum", "settings.statistics.search", "settings.statistics.rule_usage", "settings.statistics", "settings.active_features.on_hold_status", "settings.active_features.topic_suggestion", "settings.active_features.voice", "settings.active_features.facebook_login", "settings.active_features.google_login", "settings.active_features.twitter_login", "settings.active_features.forum_analytics", "settings.active_features.agent_forwarding", "settings.active_features.chat", "settings.active_features.chat_about_my_ticket", "settings.active_features.satisfaction_prediction", "settings.active_features.csat_reason_code", "settings.active_features.screencasts", "settings.active_features.markdown", "settings.active_features.bcc_archiving", "settings.active_features.advanced_analytics", "settings.active_features.insights", "settings.active_features.explore", "settings.active_features.explore_on_support_ent_plan", "settings.active_features.explore_on_support_pro_plan", "settings.active_features.good_data_and_explore", "settings.active_features.good_data_only", "settings.active_features.explore_forbidden", "settings.active_features.explore_not_set", "settings.active_features.sandbox", "settings.active_features.suspended_ticket_notification", "settings.active_features.twitter", "settings.active_features.facebook", "settings.active_features.dynamic_contents", "settings.active_features.light_agents", "settings.active_features.ticket_forms", "settings.active_features.user_org_fields", "settings.active_features.is_abusive", "settings.active_features.rich_content_in_emails", "settings.active_features.benchmark_opt_out", "settings.active_features.fallback_composer", "settings.ticket_form.raw_ticket_forms_instructions", "settings.rule.using_skill_based_routing", "settings.metrics.account_size", "settings.metrics", "settings.ticket_sharing_partners.support_addresses", "settings.ticket_sharing_partners"]'.

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