Re-configure Live Calls View to also show incoming calls


2 Comentarios

  • Jenny Gillett
    Zendesk Product Manager

    Hi Andrew, 

    Thanks for taking the time to write in, unfortunately, it is not possible to customise the Live calls dashboard and this is not something we have on our roadmap we do however have some longer-term strategy work going on in other areas of the product that might satisfy what you are looking for. This is being discussed in this thread, specifically related to the queue visibility. 


    Hope this helps



  • Andrew Chu

    Thanks Jenny I already followed the thread.

    Looking forward to hearing newly improved features from your team


Iniciar sesión para dejar un comentario.

Tecnología de Zendesk