Let me see the the Last Sync Time on a Dashboard

4 Comentarios

  • Jackie

    This would be great! I hate going into Explore and trying to guess when that data was last updated! I sometimes need real time information and you cannot get that in Explore!

    1
  • Bruno Azevedo

    +1

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi CJ Johnson and all. This is a great request and I agree it would be great to have it in the product. In the meantime, this Explore recipe will give you an estimated last refresh timestamp in the dashboard - https://support.zendesk.com/hc/en-us/articles/360038309894

    I hope that helps. Thanks!

    0
  • Unir

    We can create custom real-time reports integrated in Zendesk using Zendesk API even crossing any data set, including search, column sorting, excel download or excel periodic mailings.

    Here there's an example showing real SLA when different agents interact with the same ticket, since this is not possible in Zendesk Explore.

     

    -1

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