We cannot receive Chat Push Notifications from Japan on iOS, but we can receive Push in Taiwan.

Hi, Zendesk Team

In recent days, when we use the Taiwan configuration, we can receive push messages on iOS, but we cannot receive the messages when we use the Japan configuration. Before this, everything worked normally.

The following is the URL:

Japan: https://coupangtz.zendesk.com

Taiwan: https://coupangtw.zendesk.com

In addition, we have reported this problem before. At that time, Zendesk team said it was caused by memory pressure on the server.

Refer to this Ticket:

https://support.zendesk.com/hc/en-us/requests/6752672?page=3#comments

cc: eunsol@coupang.com yokim227@coupang.com