Búsquedas recientes
No hay búsquedas recientes
ability for side conversation emails to open new tickets in other departments
Publicado 19 ago 2021
Currently there is no trigger to create new ticket for a different work group nor can we send an email to open a ticket with a different group due to the email address being a ZD forwarded address... Seems like this should be an easy fix...
0
2
2 comentarios
Daniel Hamrick
Hi,
I have recently added another department (group) to zendesk and we often send requests back and forth between departments, were you able to find a solution that works for you?
0
Amie Brennan
Hey Team,
Have you checked out the Tasks & Subtickets app inside Zendesk. It can help you create a new ticket based off certain criteria on the primary ticket which is all linked together for reporting purposes. You can check it out here:
https://www.zendesk.com/apps/support/86381/tasks-and-subtickets/?q=mkp_tasks
Hope this helps. :)
0