We have different departments and have different teams in all of them. We need sub groups for each department (Group) in order to manage Chat and Ticketing system. The main purpose is; restricting agents in different groups (Deps) to see each others' tickets.
Actually, we are creating chat groups, different gorups for each department's team. They have to see each others' tickets in the same department for ticket history but should not see other departments' tickets.
Creating sub groups will solve all of the problems.
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