This feature request is for organizations using multiple brands only.
Today, there is one Welcome mail and one Verification mail template per account, not per brand.
Since these two templates do not allow to sense the brand requested and adapt the contents accordingly, these mails are a bit of an alien communication.
If your brands are very different (like using formal vs. informal language), or it's not really intended that your customers know that all of the brands using this Zendesk Support belong together, then this shortcoming weighs in pretty serious: Our customers repeatedly asked us if we're fake... not good at all.
The Proposed Solution
My intention is that a brand is in control of all its communications, and thus, I suggest that the following changes to the current welcome and verification mails are implemented:
- allow customization of both subject and body of these mails
- integrate Liquid Markup in addition to html and Markdown.
With these changes, it will be possible to have welcome mails which include brand names, logos, and brand specific language.
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