Búsquedas recientes
No hay búsquedas recientes
New agent workspace, assigning ticket to group
Publicado 12 may 2021
Before you could type the group and press enter to select it, now you have to select the group manually. Increases workload (we almost always assign tickets to a group)
3
1
1 comentario
Vanesa Mircheva
Hello Team,
We have the same issue. It affects our flow since our internal procedures require assigning tickets to the general queues. Then, the manager of the department usually assigns the tickets to the respective employees. Having said this, we mostly use the Group assignment and it also increases our workload.
0