• Tipene Hughes

  • 13 de octubre de 2021 18:10

  Zendesk Developer Advocacy

  Hi @...,

  Thanks for reaching out!

  You can use the ticket object to access the value of the checkbox, so something like this could work:

  client
  .get("ticket.customField:custom_field_1260825969349")
  .then(data => console.log(data));

  This will return a string of ‘yes’ or ‘no’ depending on if the checkbox has been checked or not.

  Here’s a link to the relevant docs:

  https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#ticketcustomfieldfieldname

  Alternatively, you can also set the custom field to ‘required’ in your Zendesk instance UI. Here’s some information on how to do that:

  https://support.zendesk.com/hc/en-us/articles/203661496-Adding-custom-fields-to-your-tickets-and-support-request-form

  I hope this helps! If you have any questions, feel free to reach out.

  Tipene

• Patrick Bernardi

  • 13 de octubre de 2021 18:16

  I am programming this in the script.js file, this code will work in there?

  see sample below of what i presently do

   

  function checkitsupportrequiredfields() {
  var strITTopicReq = $('#request_custom_fields_1260812850530').val();
  var strITDescriptionReq = $('#request_custom_fields_1260812850510').val();
  var strITDescriptionReqLength = $('#request_custom_fields_1260812850510').val().length;
  if (strITTopicReq != "" && strITDescriptionReqLength > 3) {
  $(':input[type="submit"]').prop('disabled', false);
  $('#request_description').val(strITDescriptionReq);
  } else {
  $(':input[type="submit"]').prop('disabled', true);
  $('#request_description').val(strITDescriptionReq);
  }
  }

• Tipene Hughes

  • 14 de octubre de 2021 13:35

  Zendesk Developer Advocacy

  Hi @...,

  Yes, there shouldn't be any problem using the method I mentioned above in your code. If you'd like to send me the relevant files though, I can double-check that for you. Just be sure to redact any sensitive information.

  Thanks!

  Tipene

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