Search all tickets with user comments within a certain timeframe

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Ash

Publicado 03 sept 2021

Hi,

I'm try to find a search command where I can view all tickets that have a certain users comment within a certain timeframe. So far the only thing I could think of was this - 

 

commenter:me updated>"2021-08-30T21:00:00Z" updated<"2021-08-31T08:00:00Z"

 

Issue with this command though is that it searches for all tickets that have been updated by the user within that timeframe. I'm trying to search for just comments by that user within the timeframe. Is this possible?

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      Chandra Robrock

      Hi Ash! While there wouldn't be a way to search for tickets where a specific agent commented on them within a specified timeframe, you could definitely achieve this via an Explore report.

      Dataset: Ticket Updates
      Metrics: Agent Comments
      Filters: Update - Date & Updater Name

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