Adding A Second Support Email For A Canadian Group/Team


1 Comentarios

  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hi Zach! Based on what you've described, it sounds like you ultimately want to create a new Zendesk email address rather than connect an existing external email address (ie. a Gmail email your Canadian team already uses outside of Zendesk). Is that correct? If so, you'll want to follow the steps in this help article under the header 'Create new Zendesk address.'

    Once you've created this new Zendesk address, you can then setup a trigger to route any emails sent to that new email address ( to the Canada Group in Zendesk. This help article should be a great resource for you when it comes to setting up a trigger to route these tickets. 

    Assuming the 'New - Canada' View you created is setup to show tickets assigned to the Canada Group, this would allow those emails to show up in that view.

    Hope that helps point you in the right direction!


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