I was wondering if there was a rule you can set up so that if a ticket is created, it must be put in Pending status. I'm pretty sure there isn't a rule for creating a ticket where it needs to be created in this status; I know I can create a ticket and submit as New as long as an agent isn't assigned the ticket upon creation, and that if an agent is assigned upon creation, that the ticket will default to an Open status even if you submit it as New.
I would just like to confirm that there aren't any rules/settings for a ZD account to require the ticket to be in a Pending status in order for it to be created. Thank you!
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