LinkedIn Best Practices
RespondidaHi Community!
I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any good app solutions either.
We have a social team that manages LinkedIn comments, but we are unable to send private messages unless it is through our employee's personal LinkedIn account. This has been difficult to navigate, because customers will comment on posts, and directing them to support addresses is a challenge when they are trying to receive support through a social channel.
Any advice is greatly appreciated!
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Hi Danielle,
There are third-party apps and integrations which can help integrate your Zendesk and LinkedIn accounts. Zapier and automate.io are the most commonly-used apps for this scenario.
Best,
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Although it may not have all the functionality you are looking for...
Another option is to use the Linkzen Chrome Extension which allows you to add leads directly from the LinkedIn website
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