Unable to set ticket_form_id via REST API
RespondidaHey there, I am trying to create request via REST API; the request is created but the ticket_form_id is not set.
here's request example:
{"request": {"subject": "[subject]","comment": {"body": "comment", "ticket_form_id":[int_ticket_form_id]}}}
-
Hi @...,
ticket_form_id should be part of the request object rather than the comment object.
Please try with this restructured code.{
"request": {
"subject": "[subject]",
"comment": {
"body": "comment"
},
"ticket_form_id": [int_ticket_form_id]
}
}Hope this helps!!!
-sushant -
Hey @... I followed the structure you suggested but still not set.
-
@...
Can you confirm if the form is enabled for end-users? -
@...
Yes it's enabled for end user
-
@...
This is strange,
I am not sure what else preventing it. -
Hi @...,
Please note that setting the ticket_form_id is only applicable for enterprise accounts, and I have checked your account and you are unfortunately not on Enterprise, that is why it is not working.
For more info:
Have a great day and stay safe!
-
Hello everyone,
I have same issue here; I try to input below but I'm getting an error
// not working - request error
"ticket_form_id": [int_ticket_form_id]I not sure if mine is an enterprise acc. but the company gave me admin access to gcash1590118273.zendesk.com sandbox acc.
// not working - request success but not set
"ticket_form_id": int_ticket_form_id -
Hi Ryan, similar to the previous comment, please ensure you are sending the ticket_form_id within the request body, rather than the comment body. For reference, an example of a request with the ticket_form_id can be found on the Request API Doc page here.
If you are still having trouble, I would recommend reaching out to our support directly so that we can more specifically assist in your API request.
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