User segment based on department


1 Comentarios

  • Amie Brennan

    Hey Luke,

    You should be able to create a user segment in guide based on a tag on the user profile. When you set a drop-down field on the end-user's profile or organization inside Zendesk, the tag which is linked to the value selected is added to the profile. You could then use this tag to build a students segment versus a staff segment in Guide. 

    From there, when you're building the articles or sections, simply select which segment the article will be visible too. You can check out this guide here on Creating user segments. 

    Creating user segments

    This should put you on the right path here. :)




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Tecnología de Zendesk