Some of our Support Agents have been experiencing an issue (screenshot attached) with the Time Tracking app where it times out and prevents the submission of the ticket.
This is a known issue when the ticket.save hook takes longer to resolve the Promise and global timeout period of 60 seconds is over. We reached out to Zendesk Support team (ticket# 6671191) and they were able to identify this issue with the Time Tracking app, but were not able to provide a resolution. They advised posting about it here.
If this is an expected behavior with the current version of the app, could this be resolved in a future release?
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