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it is possible to update the app every time the status changes.

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Publicado 30 ago 2021

Hi, I'm new to creating apps in zendesk support, it is possible to update the app every time the status changes.

 

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Chris Sos

Zendesk Product Manager

Hi David,

For updating, ZAF provides several events the app could listen for and react to: https://developer.zendesk.com/api-reference/apps/apps-core-api/client_api/#clientonname-handler-context

For status changes, you could look specifically for some of the ticket changed events: https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#ticket-change-events, specifically:

  • ticket.status.changed

Hope this helps!

Chris

 

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thank you very much you saved me

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Abusing its provision, how can I execute a php within my application since I see that it does not allow me to load them

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Chris Sos

Zendesk Product Manager

Hi David,

If you're hosting the app yourself, you can work with PHP on your server. Learn more about server side apps here: https://developer.zendesk.com/documentation/apps/build-an-app/building-a-server-side-app/part-1-core-concepts/

Chris

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