Hi ZD team! We would like to see an internal commenting feature added to Zendesk guide articles. It would be something similar to Google Docs or Microsoft Word's ability to add comments to specific paragraphs, sentences, or words.
As a technical writing professional, this is a must-have. It's a huge hassle for our team when we are reviewing articles, as we can't do the reviews in the same place where we write and publish the article. Since Zendesk doesn't offer us any viable options for reviewing articles, we have to use Google Docs to fill in the gaps in this current workflow.
Our current process: We send our articles for review to subject matter experts (SMEs) at least once but sometimes more so that they can review for technical accuracy, but since there are no internal comments for articles, we have to copy and paste into a Google Doc to allow the SME to comment on what sections or lines need to be changed. Then, we can either make changes to the Google doc before passing it to someone on our team to review for grammar and clarity or we change it in Zendesk and then copy and paste the new version to GDoc. During this process, we lose the proper formatting we need in the article.
It doesn't make sense to move content in and out of Zendesk to Google Docs and back to Zendesk. Additionally, it loses a proper "audit log" on the article since the small changes are not properly shown in Zendesk when items are moved in and out. It only shows a large copy/paste of information.
Having the feature implemented into Zendesk would majorly streamline our process.