We handle a few different brands via Zendesk through different Zendesk accounts. The product/service offered by the different brands is the exact same. Due to the similarities, we often have same exact articles/FAQs across the different brands with only the brand names changed.
Currently, this requires us to create separate articles and keep them updated separately. As a step 1 improvement, it would be very convenient to have the ability to share articles across our Zendesk accounts.
2: Updating article in one account (main hub) and having the ability to sync the changes across other Zendesk accounts would also be helpful.
3: Being able to identify the "brand name" within the article and dynamically change the brand name when an article is posted across different Zendesk accounts.
La publicación no admite más comentarios.