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Zendesk Chat Status Not in Explore
Planeado
Publicado 23 mar 2020
Hi, I would like to see a metric that shows the Chat Zendesk status duration for an agent. This would calculate how many seconds / minutes / hours an agent spent in Online / Away / Invisible status during a specified time period. This exists in Chat Analytics, but is nowhere to be found in ZD Explore.
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3 comentarios
Taylor Green
Agreed this is needed from a reporting aspect and is a key metric for any call center. I'm unsure as to why it isn't added in Explore as it was easily accessible in Insights.
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Jahn Jerenz Bronilla
Hi ZD Team - this request was posted wayback March 2020 and it looks like no one cares to respond or acknowledge the importance of this request.
Can we possibly request this to be added in Explore instead of Chat Analytics which isn't helpful at all.
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Dave Dyson
Hi everyone, check John Costello's response in this thread: Agent "Total Online Time" reporting
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