Sending a Scheduled Query in Explore


35 Comentarios

  • MarketSpark

    Another vote for this functionality. I would think that this would benefit a large number of your customers, they just don't know this thread exists to add their voice to the conversation.

    I really hope the Product team reconsiders.

  • Mary Paez

    When an agent report is created in Explore, we cannot schedule a monthly report to be sent to each agent to remind them to 1) verify their articles with a list of those articles or 2) publish all the draft articles they own.  This is a necessary report. Will this functionality be added to Explore?


  • Tainá Val

    I would love to see this added as well!

    I use dashboards for overview of the support, while some reports that I need are super detailed. It doesn’t make sense to create a dashboard for only one query. 

  • Comdata, Inc.

    2 YEARS people have asked for this.

    Do you all ever move any requests to production. We have data that needs to be exported as a CSV daily out of Zen to a server directory to be ingested into our accounting system. HOW?

  • Eugene Orman
    Zendesk Product Manager

    Thank you for voting for this feature request and sharing your use cases. 

    The ability to schedule email deliveries of individual reports is one of the features we are looking forward to releasing.

    Currently, we are working on the new reporting experience that we plan to release in the first half of 2023. One of the long-term goals of this project is to make sure that this new experience will transform reports into self-sufficient artifacts that can be shared and scheduled separately from the dashboards. We are working towards this goal but it might take a few years to fully fulfill it. 

    Hope this helps to set the right expectation.


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