Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries only. For example, we have some information that is contained in one query that we need to regularly send to users as part of their weekly follow-up processes. The only work-around is to create an entire Dashboard just with that query so we can get the data to the users. This is going to cause us to have to create a large number of unnecessary Dasbhoards just to get a Query (report) out to people.
This is a gap in the product, as Insights currently allows you to schedule reports (query) only.
Please enhance Explore by allowing individual queries to be set up via scheduled emails in the same way we can with Dashboards.
Iniciar sesión para dejar un comentario.