Welcome Email for first Community Post
It would be great if there was a way that the community worked with the triggers in zendesk OR simply be able to create a welcome email the first time someone posts to the community to welcome them... not just welcome them to zendesk guide.
I saw the jira community and they have this and it looks great.
Great suggestion, Rona! Couldn't agree more. Would be a great add-on for sure.
Thanks for sharing this feedback, Rona. If others are interested in this feature, please be sure to up-vote Rona's post, and if you have any additional thoughts, share them in the comments. This helps our product managers gauge interest and prioritize high-demand features.
Here is another reason why having triggers based on community metrics is great - JIRA does a great job of this, I haven't posted in a while so they send me a reminder to post something!
I wish I would have know that JIRA has this feature and Zendesk doesn't.
Please upvote this everyone - I'm sure we can all think of great use cases to have rule based triggers in the community just like we do for ZD support.
Great idea, just upvoted.
I need this too! I just upvoted as well.
Hi everyone, thanks for the idea and inspiration!
Implementing a welcome email is not on our roadmap, however, there is a recent release which can be helpful to use as trigger.
Gather events (including post creation) have been introduced to webhooks, you can read more about it in this announcement. By using webhooks, you can "subscribe" to post creation events and create custom experiences in your community. A good example can be a welcome email.
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