We are looking to build a genuine 'community' space - not just a modified Support environment. This means we are looking for 'mainstream' Forum/Community functionality: quoting; formatted posts; avatars, personal messages; status badges; gamification; etc.
Naturally, this means we are thinking of abandoning Zendesk Community.
However... not so long ago we were looking for alternatives to Zendesk Voice because we really needed call-back in queue; then Zendesk came out with that feature. I would HATE to quit Zendesk Community only to find there was good stuff in the pipeline.
So... any plans to bring Zendesk Community up to parity with mainstream community portals?
Iniciar sesión para dejar un comentario.