'Community' Forum Moderators
CompletadaI realize that we currently have the ability to assign 'agents' to be moderators of our forum, but one of the greatest aspects of a 'community' forum is that the community can help each other out, as well as volunteering to help keep things in order.
It would be fantastic if community members could be set up to moderate the forums, without the need for them to be an 'agent'.
Doing simple things like 'reporting a post' to support staff (agents) for followup, or moving posts from one forum to another, or marking posts as an 'answer' etc.
The ability to elevate community members to such status helps to generate some excitement, and it also increases interest in the company to know that such trust is put on those who spend time helping out.
Ultimately, we want to provide a place where the 'community' aspect of the forum is such that everyone feels they are important to the success of the community, and by allowing some to volunteer their time to do various moderation tasks we're making the community that much stronger.
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Thanks, Jennifer. That is exactly what I was looking for!
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Hi all -
I'm happy to let you know that the product team is resuming development on the Community platform, and some kind of moderator role or capability is one of the first things that they're looking into. Thank you all for the feedback that has helped them hear what you need most!
We'll keep this thread open for folks who wish to share additional use-cases, and will update you here as things progress.
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Hey everyone,
we are doing some research around this feature(and others) early next year, and would love to have some of you participate.
You can sign up for a session here: https://calendly.com/zencommunity/usability-testing-scoping-of-new-community-features
Let me know if the provided time slots does not work for you.
Looking forward to talking with you!
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