Set the default number based by the Group

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3 Comentarios

  • Comentario oficial
    Martin Holmes
    Zendesk Product Manager

    [UPDATE - 1/2023] - It is on the product backlog, we are constantly evaluating the items, unfortunately it has not made into the roadmap at the moment. We will update if the situation changes.

    Hi Oliver, 

    Thanks for the feedback, this is a common request we hear and it is logged in our product backlog. Unfortunately though it is not prioritised on our short-term roadmap. 



  • Annette Hamm

    Any news on that?



  • Moran R. Gilboa

    This would be really important, it can have very high impact on cost/experience as agents are easily using the wrong number to call, when there are multiple numbers (regions). It's also a bad experience for the agents as they need to do what Oliver is highlighting above.


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