New Feature Request! Multibrand- Toggle between groupsNo planeada
When an agent is assigned to multiple groups they have access to all chats and calls that come in across all groups. However, sometimes they only need access to a group for a specific time of day. To remove the middle man of the admin and having to continue to remove the agent from specific groups, it would great if the agent could toggle and only turn on specific groups to be active with chat and talk. Even if an agent is in multiple groups they don't have to be available for them all at the same time.
Hi Jenna Marchant,
Thanks for your suggestions.
If you know certain groups need to be on Chat and Talk at different times of day, there are some API resources you might be able to leverage. There are some WFM partners that might have the ability to move agents in and out of groups on a schedule. Another feature you may find useful is 'Focus Mode'.
When we look at call routing we will consider your suggestions.
Thanks for sharing this idea, Jenna!
If others like this idea, please up-vote Jenna's post, and share any additional details or thoughts you have in the comments below.
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