We work with several clients who provide their office number and cell phone numbers Currently when we add multiple numbers to a user profile, we can only exchange SMS messages with the number at the top of the profile. If that happens to be an office number, the text won't go through.
The only way to sort this issue out now is to manually remove the office number and add it back below the cell number. This is not ideal, and it'd be very useful to be able to have some kind of feature to differentiate cell phone and work numbers in user profiles, so we can make sure SMS messages go to the correct number.
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