• What is the problem?

We don't have a fast way of putting alerts and announcement messages as the absolut first greeting in Talk. 

• Why is it a problem?

When "system down" events happens the line might get overrun by calls and long queues could be avoided if a messages could be uploaded in a fast and easy way.   

• How do you solve the problem today?

Don't have a workaround

• How would you ideally solve the problem?

A dedicated alert/announcement greeting in Talk settings

• How big is the problem (business impact, frequency of impact, who is impacted)

It depends on the incident. It can have a great impact on the service desk when bigger incidents happens.