Display length of hold

2 Comentarios

  • Jose Resendiz

    Agent should have visibility of how long they have put a caller on hold. It's about baasic customer service. Hold time is a basic customer service phone metric; thus, the agent should have visibility of that metric as he controls it.

  • Travel Syndication Technology

    I can see that this isn't important to Zendesk, but it's definitely important to your customers.


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