Zendesk Talk | Agent can Talk to another agent
Agents can only talk together if they are forwarding a call.
Agents would like to talk to another agent even there is no current call with a customer.
This feature is very useful for decentralized support organisations and agents at homeoffice.
The Agent at homeoffice has a question about his support schedule. He calls his supervisor to clarify his need and the possibilites.
- The Agent can see that his supervisor is online and available.
- The Agent calls his supervisor.
- Zendesk does not create a ticket in such case.
this is crazy!!
Why can agents not call each other??
Where is the logic with this policy
Please make this available urgently.
It's literally called TALK. Seems to me this would be first-tier functionality.
I agree that this opportunity is a must-have in the TALK feature - especially now that we are still in Covid-19 times and many agents work from home??
Yep we would love for agents to talk to each other in app just the same as forwarding. This seems like basic functionality.
Agree with other posters, especially now that working from home is more common than ever. It just makes sense!
I agree. Badly needed feature.
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