Triggers for Article Status Updates

7 Comentarios

  • Comentario oficial
    Orsolya Forster
    Zendesk Product Manager

    Thanks for your feedback.

    We fully understand that such triggers would streamline workflows and ease significantly on content management. I'm happy to share that we're working on enabling such notifications and triggers. I will update the post once we have a more precise timing to share.

    Many thanks for your contribution!

  • Sam

    This would be super helpful! Lack of notifications and triggers on the Agent side of Guide can greatly increase the amount of lead time for changes to be published, especially if it's not something you check daily.

  • Brandan Hamer

    This would be a super helpful feature for my team, are there any updates on a timeline for this feature?

  • Ola Timpson

    I know there is a webhook now for published articles, but when will we get one for an article awaiting review?

  • Michael Clemons


    This is something that would be extremely useful for our end users as well.

  • helen boyian

    Is there any update to this functionality? This could enhance our workflows and expedite the publishing of information/articles. There's a potential risk that an article might go unnoticed and remain unpublished for an extended period unless the publisher actively remembers to search the queue for updates. This intuitively feels counterproductive and basic functionality that should exist for a knowledge management system - in order to get the latest information published as promptly as possible. 

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 

    This year we’ve released the ability to create webhooks on article events which allow for further extensibility and integrations. These events don’t yet capture Team Publishing events for status changes. Reading through these comments, it’s clear you all need a better notification system for article updates and status changes. In the future we plan to work on better collaboration which will include better notifications and a complete set of events in webhooks.

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