Allowed end user to do copy paste in live chat instead of attach a file via button

Publicado 16 jun 2021

Got feedback from our end user that it would be more convenient if they can do copy and paste of a screenshot when doing a live chat

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Arpan Nagdeve

21 mar 2025

Hey Z2, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. Current attachment flow has consistency across the channels and also, minimise the risk of accidentally sending an attachment.

At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

Coda Payments

10 jul 2022

Any timeline when this can be added?

Looking at the comments, ZD clients need this feature and this has been suggested way back 2021.

Thanks,

Miranda Burford

07 jul 2022

Hi Diego Villecco,

No, there's been no progress on supporting copying and pasting of attachments (we do support drag & drop though). Copying & pasting attachments still remains in our backlog for future consideration. Apologies that I don't have better news!

- Miranda.