We need a way to fix data after the ticket is closed if not Zendesk ticket data is no good for reporting and charting. All users are human and make mistakes, these are not caught before they are closed, therefore, we need a way to fix if we find that the tickets are reflecting something incorrectly. Currently, we cannot provide reporting to our customers because the data is reflecting wrong; this would entail for us to download to an Excel and manually manipulate the incorrect data.
This is not feasible; can we get something that will enable an Admin to fix Ticket Data already created and closed?
Even Jira allows you to edit after it has been closed and all other applications. We need this for at least the Admin Users to fix data
Iniciar sesión para dejar un comentario.