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Bulk Edit Ticket Requester



Publicado 29 mar 2016

Requesters/End-Users leave organizations all the time. If someone has many tickets open, it's time consuming to go through each one and change each one manually.

The standard Bulk-Edit dialog should be updated to include requester in the list of fields.

It's been quoted as a "security issue" before, so perhaps it should be Admin only if that's such a concern.

The API is not an easy solution for Agents who are responsible for managing their Organization's tickets.

 


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