Búsquedas recientes
No hay búsquedas recientes
Create report from two different datasets
Respondidas
Publicado 25 sept 2020
I would like the ability to create a query using metrics from two different datasets. For example, creating a query for tickets with Knowledge Capture activity (Guide dataset) compared to total tickets created (Support dataset).
109
45
45 comentarios
Louis Evangelista
Yes it would help in agent metrics and KPI for time tracking.
5
Alina Lushnikova
Strongly agree, joining datasets would solve so many problems for us! For example, we want to report on SLA by channel: emails (in-built SLAs), phone calls and chats (custom metrics built on the first reply time thresholds). Creating one query for all these metrics is easy and natural in Insights - and absolutely not possible in Explore. Would love to see an ETA on this.
9
Kalle Windefalk
I would like to be able to report on linked article tickets where the link is private or public.
5
Alexey Krasnichenko
I would love to see it too
6
Kalle Windefalk
+1
8
La publicación no admite más comentarios.