Ability to indicate phone type (mobile or landline)No planeada
We need ability to know if user's phone is capably of receiving text messages. We do know internally the user's phone type, but there is no place in zendesk to store this information in a structured way to be used by triggers or code.
Would be great if phone type can be specified when adding a phone number. And in case user has multiple phone numbers, which phone number to use for text messaging.
Thank you for the interest in this feature. This feature is not under consideration but we will continue to assess its importance and if there are changes, we will communicate that to you.
I am also waiting for an answer to this. I set up csat but my ticket reopens when csat is unable to get delivered. It would be nice to know ahead of time if the phone number used was able to receive message or not.
Has there been any technological advances in area, recently?
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