No IPs available in Chat
Our team needs to have easy access to view IPs for security processes, but this feature was removed with the move to Agent Workspaces. This is a great security risk for us, so we'd love the feature to be added back.
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thanks Jupete Manitas for the update, good to know that it is still on the roadmap.
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You are welcome, Shelley!
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End user information in Chat, such as location, browser, device, and IP address are not available to agents in Agent Workspace at this time. When is this feature going to be available? It is very important for us to see this information.
And a workaround, if you go to the Chat Dashboard -> Visitors, when you have a live chat you can see the end user's location, and browser info by hovering over the flag and the computer icons between the visiton and online column. Still no IP address info. And this is not super helpful are you would have to navigate in two different tabs.
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