Zendesk Views with grouping count
I have several views and I'm using the Group By functionality, typically grouping by Ticket Status. Is there a way for the View to display the total count of tickets next to the Grouping? The View provides a total count of tickets within the view, but it would be very helpful to see the count by group.
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Hi Farhan -
This is not something that the Group By function does today; I'm going to move your post over to the product feedback topic to raise the idea with the product managers.
If others would like to see this ability, please up-vote Farhan's original post.
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This is absolutely a feature that I would like to see added. If there was a possibility to have an expand/minimize as well to show/hide the grouped items that could be very helpful as well.
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I second Keith's comment, having both the count and minimize/expand for groups inside views would be very useful.
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Please priority this functionality.
I would like that
* When creating new view, you could choose if it should be collapesed or expanded as default
* Group view should show Count for each change
* If it is collapsed, you should of course be able to click on title or something to expand it.
I am adding some images to illustrate
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i would like to add my Vote to having this feature. it will provide visibility to managers and ticket assignment
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Nicole Saunders - Nicole where are we at with this functionality?
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We'll reach out to the product manager to find out. Given that he hasn't posted here, it's safe to assume that it's not something that has made it on the roadmap for this year.
Here is his recent announcement regarding some upcoming features related to Views. -
Also noticing the lack of this feature after having just gone live, would be great to have this added.
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Hi!
This feature is quite useful for us as well. -
This feature would benefit us greatly. Is this something that is being considered?
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