Zendesk Views with grouping count

10 Comentarios

  • Nicole Saunders
    Zendesk Community Manager

    Hi Farhan -

    This is not something that the Group By function does today; I'm going to move your post over to the product feedback topic to raise the idea with the product managers.

    If others would like to see this ability, please up-vote Farhan's original post.

  • Keith Schrott

    This is absolutely a feature that I would like to see added. If there was a possibility to have an expand/minimize as well to show/hide the grouped items that could be very helpful as well. 

  • Cristina Dontu

    I second Keith's comment, having both the count and minimize/expand for groups inside views would be very useful.

  • Morten Lund

    Please priority this functionality. 

    I would like that

    * When creating new view, you could choose if it should be collapesed or expanded as default

    * Group view should show Count for each change 

    * If it is collapsed, you should of course be able to click on title or something to expand it. 

    I am adding some images to illustrate

  • Ibrahim Aqqad

    i would like to add my Vote to having this feature.  it will provide visibility to managers and ticket assignment  

  • George Ward

    Nicole Saunders - Nicole where are we at with this functionality?

  • Nicole Saunders
    Zendesk Community Manager

    We'll reach out to the product manager to find out. Given that he hasn't posted here, it's safe to assume that it's not something that has made it on the roadmap for this year. 

    Here is his recent announcement regarding some upcoming features related to Views. 

  • Jake Warren

    Also noticing the lack of this feature after having just gone live, would be great to have this added. 

  • Kirill Akimov


    This feature is quite useful for us as well.

  • Matt Toenjes

    This feature would benefit us greatly. Is this something that is being considered?




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