Unable to write in a chat ticket (Workspace Agent mode)

1 Comentarios

  • Adrian Joseph Magboo
    Zendesk Employee

    Hi Juan! 

    It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the ticket. More details here about answering messages in Agent workspace.

    I hope this helps.





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