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Chat opener message
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Publicado 04 feb 2021
I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messages from the Answer Bot. We don't have the answer bot but I am trying to recreate that initial experience.
I know you can use triggers to send proactive messages but the triggering events are quite limited. Specifically I've tried the "When a visitor loads the chat widget" event but this isn't really the same experience since it will send the message before the widget is opened/expanded by the visitor.
We don't want to use the pre-chat form either so options are limited even further
Does anyone know of a better way to recreate that user experience?
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Kyle Beaulieu
This might not be exactly what you are looking for but maybe you can modify some things to get what you are looking for. Here is a trigger I use to be pro-active and send a message automatically:
Although depending on your customer base, you may get a new chat notification only stating "no thanks, I'm fine" from time to time... Spoken from experience.
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