I am looking to see if anyone has created an API script to bulk update ticket groups via ticket ID? (about 30k)
We have recently reorganized our instance, and there is a particular set of tickets that cannot be automated because they are internal requests. (Meaning an internal requester has submitted multiple tickets, and these may not all be categorized the same way).
We have cross referenced these requests with our custom internal support tool to determine which tickets should go where, but I am struggling with how I can move them efficiently. Any ideas, even outside of API would be appreciated.
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