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Date format on ticket description
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Publicado 20 nov 2015
when we chose a date in the ticket field and add that date to the description using placeholders it uses the American format, could it be changed to include the English format
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Serge Payette
Hi Amy,
I'd suggest that you use "Regular Expression" instead of "Date" field. By doing so, you'll be able to define a format that suits your needs. Regex uses Ruby, thus if you'd like to display DD/MM/YYYY, the regex would look like this:
\b(3[0-1]|[1-2][0-9]|0?[1-9])/(1[0-2]|0?[1-9])/([0-9]{4})\b
Here's what it'd look like on End-user GUI (Zendesk default format - date field - Vs. Ruby regex:
I'd suggest you add a description to guide End-users wrt the format to be entered:
Serge
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