How to include Article in Multiple Sections

36 Comentarios

  • Alejandro Colon

    Gotcha. To do that create the article that you want to redirect to the original and add the original article's id to the labels. 

    When someone goes to the article the code will see that the label contains an article id and will redirect the end-user to the article. 

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  • Oren Ben Ami

    Just to clarify:

    Category: DRI
    Section: Getting Started
    Article: Building a Dashboard (ORIGINAL ARTICLE I CREATED)

    I want to have the following:
    Category: DMI
    Section: Getting Started
    Article: Building a Dashboard (A NEW ARTICLE I CREATE WITH NO CONTENT. I ADD THE ORIGINAL ARTICLES ID TO THE LABEL). So, when someone clicks that article, they will be redirected. 

    Is this correct? Also, do I have to put an article ID of over 200000000 in the original article?

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  • Alejandro Colon

    Yes, you are correct. 

    Also, You do not have to do anything to the original article. 

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  • Oren Ben Ami

    Works perfectly! Thanks so much!

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  • Alejandro Colon

    No problem. Glad I could help. Have a great day.

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  • Cheyenne Trommels - Oorebeek

    Hi Alejandro, thank you for this solution. While in my eyes it should be a basic option to place an article in different sections/categories and even different brand guides, it seems Zendesk doesn't seem to think that way. Unfortunately. Although the solution isn't the most perfect (breadcrumb wise), your solution helps us to at least have to direct information in only one article and direct our customers to one complete article. Joy!

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