I did a search and did not see the specific use case so my apologies ahead of time if this is an "easy", "no brainier" that I am missing.
This is the setup I want to use:
Post a number on a customers page specific to that customers "assigned" representative.
When client dials the number posted on their page, I want to ring that agent 1st.
If that agent is not available, ring to agent 2.
If agent 2 is not available go to Voicemail 1.
Any help on suggested setup is greatly appreciated. All agents will have a unique direct dial number.
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