How to calculate full resolution time in hours and days in explore

Respondidas

Publicado 16 may 2019

Hello

Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore?

Thanks,

Uriel

4 comentarios

Fecha

Zendesk Customer Care

23 may 2019

Hi Uriel,

I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time

I hope that helps.

23 may 2019

Hi Gentry,

Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric.

Thanks,

Uriel

23 may 2019

Hi Gentry,

I was able to use the Ticket Events Query.

Thanks,

Uriel

Zendesk Community Manager

28 may 2019

Appreciate you updating us Uriel :)

Glad you were able to get this resolved!

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