View deleted tickets
CompletadaThere are several OLD threads about recovering or viewing deleted tickets. If at the very least we could VIEW deleted tickets we could see what was deleted by accident and re create it.
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I have a report set up to show me deleted tickets. You would need a level of Zendesk that has Insights, though...
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I tried to make a view and looked through insights but didn't see how to do that. I can't find an option for status "deleted". Can you elaborate?
Thanks,
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Yup!
I'm personally only looking for the IDs of tickets that have been deleted, but I imagine that you could pull in additional attributes.
I have:
- What = "# Tickets Deleted" http://cl.ly/3u1J253h2g0G
- How = "Date (Event)" and "Ticket Id" http://cl.ly/2h3p1Y3b322Y
- Filter = previous week http://cl.ly/0E0b3S3s2o0z
My resulting report looks like this: http://cl.ly/2u0k2v021A0X
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I think I have seen these screens before but I cannot find them. ?
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I think this is the documentation that will help you out: https://support.zendesk.com/hc/en-us/articles/203662436-Creating-custom-reports-and-dashboards-in-Insights-Plus-and-Enterprise-#topic_wtn_dvf_q4
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Ok got it. It's been awhile. Looks like it's not possible to view the contents of the deleted tickets which was what I was looking for. Thanks,
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Great :-) Glad I could offer some help
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We're rolling out this feature now!
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Can we search for deleted tickets yet? I accidentally deleted a few tickets and I'd like to get them back, please!
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Nicole
The search in Support will not show deleted tickets.
Instead there is a 'Deleted Tickets' view that lists tickets deleted in the last 30 days. You can recover the deleted ticket from that view but after the 30 days, tickets cannot be restored.
If you cannot see the Deleted Tickets view, your permissions are restricting access. Ask your Zendesk administrator to change that. This article gives details depending on your plan.
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